7 Questions to Ask When Getting a Free Quote for Your Auto Glass

If your vehicle’s auto glass has been damaged—whether it’s a small rock chip, a crack, or more severe damage requiring a full windshield replacement—getting an accurate quote is a crucial first step. A free quote can help you compare prices, understand the scope of work, and ensure you’re making an informed decision. However, not all quotes are the same, so asking the right questions can make a significant difference in your experience and the quality of service you receive. Here are seven crucial questions to ask when obtaining a complimentary auto glass quote.

1. What Does the Quote Include?

Before committing to any service, it’s vital to clarify what is included in the quote. Does it cover only the replacement or repair of the auto glass? Are there any additional fees for items such as adhesive, sealing, or surge protection? Some low quotes might exclude essential components or services that are necessary for a proper fix. Be sure the quote outlines:

• The cost of the glass
• Labor fees
• Any applicable taxes or fees
• Additional supplies or materials
• Removal of old glass or disposal of damaged parts

A comprehensive understanding of what’s included will help prevent unexpected costs down the line.

2. Is the Glass OEM or Aftermarket?

Not all auto glass is the same in quality. OEM (Original Equipment Manufacturer) glass is made by the vehicle’s original manufacturer and often ensures a perfect fit and quality. Aftermarket glass is produced by third-party manufacturers, which can vary in quality and fit.

3. What Warranty Do You Provide?

An auto glass repair or replacement should come with a warranty that covers defects, leaks, or issues caused by the installation process. Ask the provider what warranty they offer, how long it lasts, and what it covers.

A reputable company will stand behind its work with a warranty of at least one year. Clarify whether the warranty is on the glass, the labor, or both. Understanding the warranty terms gives you peace of mind, knowing that if something goes wrong after the service, you are protected.

4. How Long Will the Repair or Replacement Take?

Time is often a factor, especially if your vehicle is needed for daily use. Ask about the expected duration of the project. Will the job take a few hours, a day, or longer?

Some providers can do quick windshield repairs on the spot, while full replacements may require more time—especially if the weather or the need for specific parts is involved. Knowing the timeline helps you plan your day and ensures that the shop can accommodate your schedule.

5. Are There Any Additional Costs or Hidden Fees?

It’s common for initial quotes to be low, only for hidden fees to surface later. To avoid surprises, ask explicitly about any potential extra costs, such as:

• Fees for expedited service
• Costs for an after-hours or weekend appointment
• Additional charges for removing any difficult-to-access parts
• Fees for repairs that become necessary if additional damage is discovered during the replacement

Being upfront about potential extra charges helps prevent frustration and surprises after the work is completed.

6. Do You Follow Certified Repair Standards and Use Safe Materials?

Safety should never be compromised. Verify that the technicians are certified and adhere to industry standards, such as those from the Auto Glass Safety Council (AGSC) or an equivalent organization.

Also, ask about the materials used—specifically the adhesives and sealants—to ensure they meet safety standards and are appropriate for your vehicle. Using certified technicians and quality materials restores the integrity of your glass in a repair or replacement.

7. Do You Provide Mobile Services?

Many auto glass companies now offer mobile services, meaning they come to your location—whether at home, at work, or at any convenient spot—to perform the repair or replacement.

Ask if this service is available and whether it impacts the cost. Mobile services can save you time and provide greater flexibility, making it easier to get your auto glass repaired without disrupting your daily routine.

Ask the Right Questions

Getting a free quote for auto glass repair or replacement is an essential step toward restoring your vehicle’s safety and appearance. However, it’s equally important to ask the right questions to ensure you’re making an informed choice. Clarify what the quote includes, the quality of the glass, warranties, timelines, additional costs, safety standards, and mobile options.

Is Your Windshield Damaged in Edmond, OK?

If you’ve discovered damage to your windshield or other auto glass in OKC, Edmond, Piedmont, or Arcadia, contact us at Optic-Kleer. We are here to answer any questions you might have, and we offer mobile services for your convenience.